Returns & Exchanges

At Shelly Europe, we stand behind our smart home technology. If you are not completely satisfied with your purchase, you may return your devices in their original condition within 30 days of delivery.

1

Initiate Your Request

Log into your Shelly Europe account and navigate to the 'Order History' section to submit a Return Merchandise Authorization (RMA) request.

2

Secure Packaging

Place the electronic devices in their original packaging, ensuring all cables, manuals, and mounting hardware are included to avoid restocking fees.

3

Shipping and Labeling

Affix the provided return shipping label to your package and drop it off at any authorized carrier location across the EU.

4

Inspection and Refund

Once our technicians verify the hardware's condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing